Here is what you should expect when setting up your account. If at any time you require assistance, please contact our Customer Service Team.read more
It is possible to begin accepting payments on Glance Pay without entering your banking details, but Glance can’t complete deposits to your account until that step is done.read more
PayMe in Person is ideal for businesses like coffee shops or fast-food restaurants where your customers come to the counter — or wherever you keep your Glance PayMe-equipped device — to settle their bill.read more
This Payment Type is ideal for your side-hustle, your delivery service, your summer festival kiosk, or for any business that routinely takes you to new places and impromptu spaces.read more
This is Glance Pay’s original, tried and true payment method. It’s ideal for businesses like restaurants, health spas, or anywhere the merchant can print out a bill.read more
When can merchants accept payments?
Merchants can accept and receive payments as soon as their profile has been setup & approved by customer service. This typically takes a few hours after you sign-up and finish registration
How do merchants receive payments?
Payments are deposited into a Merchant’s bank account on the next business day once the merchant has added banking information in the app.
How do merchants view transaction history?
Glance PayMe merchants can view their transaction history day-to-day within the current month on the Glance PayMe dashboard. Previous month’s transactions can be viewed on the Glance Merchant Website, launching in December 2018.
A merchant has made a mistake on an invoice. Can they cancel it?
Yes, you can swipe right on the specific invoice you want to cancel on the Glance PayMe dashboard.
Can a merchant be logged into the same account on multiple devices?
Yes, a merchant can be logged into two devices at the same time.
Is Glance PayMe available for Android? Is there an expected date?
Glance PayMe will be available for Android in 2019.
How do merchants request to refund a payment?
If merchants need to process a refund, they can call us on our customer support line at 1-855-288-6044, and one of our friendly support staff will be happy to process the refund. Customer Support Centre Hours: Mon-Fri 7am to 2am. Sat & Sunday 7am to 3am
Can merchants accept e transfers to accept my deposits? (Canada Only)
This is a feature we are reviewing to implement, please contact us if you would like to implement this feature.
Contact us by phone
+1 (855) 288-6044
Customer service hours*
Monday to Friday: 7 a.m. to 3 a.m.
Saturday & Sunday: 6 a.m. to 3 a.m.
*All hours in Pacific Time